Terms & Conditions
SEASON TICKET 2024/25 TERMS & CONDITIONS
1. Season Tickets are issued subject to the:1.1. Rules and regulations of FIFA, UEFA and the Football Association, the FA Premier League, the English Football League and the National League in respect of the relevant competition.
1.2. Southend United Ground Regulations which are displayed around the ground. Copies of which are available on request.
2. For the avoidance of doubt, Season Tickets are only valid for first team home league matches. This excludes play-off matches.
3. Use of Season Tickets to enter the ground constitutes acceptance of these Rules & Regulations and Southend United reserve the right to eject from the ground and withdraw or cancel Season Tickets (which remain the property of Southend United) from any person who fails to comply with the rules.
3.1. In the event that your Season Ticket is withdrawn or cancelled, the Club reserves the right to exclude you from applying for any Match Ticket or Season Ticket at its discretion.
3.2. A Season Ticket permits you to occupy at the Match the seat indicated on the Season Ticket or such other alternative seat as the Club may from time to time allocate to you in its reasonable discretion (including but without limiting the circumstances in which that discretion may be exercised when a stand or area of the Ground is closed for repairs, maintenance or re-construction). All access to the Ground pursuant to a Season Ticket shall be for the purposes of private enjoyment of the Match only, not for any commercial purpose (and no authorisation is given or implied in respect of the carrying out of any commercial activities).
3.3. Nothing in these Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated on the Season Ticket or attend any Match in any subsequent season.
3.4. The Season Ticket will only grant you access to Home League Fixtures that allow spectators to attend.
3.5. Should a situation arise where there is a capped capacity for a Match at Roots Hall which does not allow all Season Ticket Holders entry to the Stadium then access will be granted to those with the highest Priority group status. Each Season Ticket Holder will be assigned an automatically be generated a priority group based upon previous interaction with the club.
4. No person may bring into the ground or use within the ground any equipment which is capable of recording or transmitting (by digital or other means), any audio, visual or audio-visual material or any information or data in relation to any match, or the ground. E.g. mobiles, laptops.
5. Mobile telephones are permitted, provided that they are used for personal and private use only and not for the recording of the match.
6. Southend United accepts no responsibility whatsoever if the seat to which this Season Ticket refers to is affected by adverse weather conditions.
7. Southend United accepts no responsibility to replace lost, damaged or stolen Season Tickets. An administration charge of £15.00 will be made for replacement Tickets.
8. Season Tickets are only valid if the bearer sits in their allocated seat, Roots Hall is an all-seated stadium and as such the Football League ground regulations stipulate that persons issued with a Season Ticket for a specific seat must occupy that seat unless instructed otherwise by a steward or authorised agent. Persistent standing in seated areas during a game is strictly forbidden and could result in ejection and lead to possible further action from the Club.
9. Season Tickets are strictly non-transferable and non-refundable.
10. Any Season Tickets obtained or used in breach of the Terms & Conditions of Entry shall be automatically void and all rights conferred or evidenced by such Season Ticket shall be nullified.
10.1. Any person seeking to use a Season Ticket in breach of the Terms and Conditions of Entry in order to gain entry to the Ground or remain at a Match may be considered to be a trespasser and may be refused entry to, or ejected from, the Ground in respect of a particular Match and/or may have his/her Season Ticket cancelled or withdrawn.
10.2. In the event of any cancellation and withdrawal in accordance with these conditions no refund shall be payable to the holder in respect of any unexpired portion of the Season Ticket. The Club further reserves its right to take any legal or disciplinary action against any person(s) as it sees fit in connection with such matters, including a claim for an account of any profits made from an unauthorised use of the Season Ticket.
11. If you leave the Ground at any time on the day of a Match, you will not be entitled to re-enter the Ground except where the Club expressly approves (in its sole discretion) such re-entry.
12. Once a Season Ticket is purchased you will not be entitled to cancel your Season Ticket and receive a full refund, except where expressly set out in the Terms & Conditions of Entry.
13. Southend United reserve the right to charge the full ticket price in the event that an attempt is made to use a Season Ticket more than once for the same fixture.
14. No guarantees can be given by the Club that a Match will take place at a particular time or on a particular date.
14.1. The Club reserves the right to reschedule any Match or, if necessary, play the Match out of view of the public, without notice and without any liability whatsoever. Your Season Ticket will, unless the Match is required to be played out of view of the public, enable you to attend the re-arranged Match.
14.2. The dates and kick-off times of all Matches are subject to revision and change due to broadcast coverage or other circumstances. The Club will have no further liability whatsoever relating to any alteration of the time or date of any Match (including but not limited to any postponement or abandonment), including (but not limited to) any direct, indirect or consequential loss or damage, loss of enjoyment or travel costs.
15. In the event of a Season Ticket holder being unable to produce their Season Ticket, the Club reserves the right to refuse admission or charge an administration fee of £4 for the production of a temporary ticket (provided the person can show suitable ID).
16. Complimentary tickets associated with the Season Ticket package can only be used for home League fixtures, except, but not limiting to; Boxing Day, Bank Holidays, Play-Offs and Final Home fixtures of the season. The Club reserve the right to withdraw this offer and to refuse the benefit in the event of a dispute.
16.1. Season Ticket Complimentary tickets need to be requested in advance of the match, these will not be issued on any matchday, even if the ticket is not for the fixture that day.
16.2. Unused complimentary tickets associated with the Season Ticket Package cannot be carried over to the following season. Any unused Season Ticket Complimentary tickets will become null and void at the close of the season.
17. Under-9’s must be 8 years of age or under on 1st August 2024. Junior Supporters are classed as those of 16 years of age and under on 1st August 2024. Senior Citizens are those aged 61 or over on 1st August 2024. Young Adults are those aged 17-22 on 1st August 2024.
18. The Family Enclosure in the West Stand offers reduced priced Season Tickets for the exclusive use of family groups and junior fans. All adults must be accompanied by a child. Birth certificates and/or passports must be produced for all children on purchasing Family Season Tickets. Zero tolerance on unsuitable behaviour will be applied in this area as we are a family club.
19. All children of 13 years of age or under must be accompanied by a responsible adult.
20. In the Family Stand it is a maximum ratio of two adults to one child. Adult only purchases will not be permitted in the Family Stand.
21. Southend United excludes, to the maximum extent permitted by law, any liabilities for loss, injury or damage to persons/property in or around the ground.
22. With regards to any supporter found using a season card in the incorrect price band which he/she is not entitled to, the Club reserves the right to confiscate the Season Ticket until such time that the difference in price has been paid in full.
23. If you change your address during the season, you must notify the Club as soon as reasonably practicable.
24. Southend United is committed to inclusion and anti-discrimination and expects all fans to share this commitment. The use of foul, obscene, abusive and/or racist language and/or gestures, or indecent, racial, homophobic or discriminatory abuse, chanting or harassment will constitute a serious breach of the Terms & Conditions of Entry and is strictly forbidden.
25. The club reserves the right to offer discounted ticket and incentives for ticket buyers.
26. The club reserves the right to make special offers to non-season ticket holders during the season.
27. The invalidity or partial invalidity of any provision of these Conditions shall not prejudice or affect the remainder of these Conditions, which shall continue in full force and effect.
28. The Club's failure to exercise, or delay in exercising, any right, power or remedy provided by these Conditions of Issue or by law shall not constitute a waiver of that right, power or remedy.
29. The Conditions of Entry, together with the documents referred to herein (including the Southend United Ground Regulations) constitute the entire agreement between the Club and the Season Ticket holder and neither the Club nor the Season Ticket holder shall have any claim or remedy in respect of any statement, representation, warranty or undertaking made by or on behalf of any other party in relation to the Terms and Conditions of Entry which is not set out therein.
30. Notwithstanding any other provision in these Conditions and with the exception of FIFA, UEFA, The FA, Premier League, the Football League and the National League, no other person other than you or the Club has any rights under the Contracts (Rights of Third Parties) Act 1999 to rely on or enforce any term of these Conditions of Issue. Nothing in these terms of conditions shall affect any right or remedy of a third party that exists or is available other than as a result of the aforementioned Act.
31. These Conditions of Issue shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales (including in relation to any non-contractual disputes or claims).
Season Card T& C - Updated 2024
Club Terms and Conditions
1. Tickets are issued subject to the Rules and Regulations of FIFA, UEFA, The Football Association, The FA Premier League and the EFL in respect of the relevant competition, the Southend United FC Ground Regulations and these Ticket Conditions, which are displayed around the ground, copies of which are available upon request.
2. Use of matchday or season tickets to enter the ground constitutes acceptance of the Rules and Regulations, Ground Regulations and Ticket Conditions and Southend United FC reserves the right to eject from the ground and withdraw or cancel tickets (which remain the property of Southend United FC) from any person who fails to comply with such Rules and Regulations. No refund will be given in the event of such withdrawal or cancellation.
3. By purchasing a ticket supporters are required to agree and shall be deemed to have agreed to these Conditions and the Terms & Conditions of Entry at the point of purchase. For the avoidance of doubt, any person who purchases a ticket on behalf of another shall be deemed to be acting with the full authority of the other person and with authority to agree to these Conditions and the Terms & Conditions of Entry on their behalf.
4. No person may bring into the ground or use within the ground any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to any match, or the ground, e.g., laptop computers, mobile telephones.
5. Mobile telephones are permitted, provided that they are used for personal and private use only, and not for the recording of the match.
6. Southend United FC accepts no responsibility whatsoever if the seat to which this ticket refers is affected by adverse weather conditions.
7. Southend United FC accepts no responsibility to replace lost, damaged or stolen tickets.
8. Tickets are strictly non-transferable.
9. Tickets remain the property of the Club at all times and must be produced together with evidence of identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the ticket at any time.
10. Tickets are only valid if the bearer sits in the allocated seat. Roots Hall is an all seater stadium and as such the EFL ground regulations stipulate that persons issued with a ticket for a specific seat must occupy that seat unless instructed otherwise by a steward or other authorised agent of the Club.
11. Persistent standing in seated areas whilst play is in progress is strictly forbidden and could result in ejection from the ground and lead to possible further action by the Club.
12. Causing damage to, or interfering or tampering with any equipment, furniture, fitting or fixture will result in costs incurred to the club for repairs or replacement being chargeable to the persons responsible. Failure to comply will result in a ban.
13. Duplicate tickets will only be issued up to 48 hours before kick-off of the relevant match and an administration charge of £4 will be made. All requests must be accompanied by proof of identity.
14. In the event of a season ticket holder being unable to produce his ticket at any game, then the Club reserves the right to refuse admission or charge a non-refundable administration fee of £4.00 for the issue of a day ticket for entrance to the match (provided proof of identify can be produced). The Club may refuse to issue a day ticket if a season ticket holder fails to produce his season card for more than 2 matches in succession.
15. A £15.00 administration charge will be made for replacement season tickets.
16. Roots Hall is a non-smoking stadium, (including the smoking of electronic cigarettes and any other vapor omitting substitutes) such as, any person caught smoking may be subject to ejection and/or a ban.
17. Tickets purchased over the telephone are subject to a £1.50 per transaction booking fee. There are no booking fees for tickets purchased on-line through the Club's website. Fees are non-refundable and may be subject to change or variation in accordance with the terms and conditions agreed with the operator.
18. Concessionary prices are available to Under 8's, junior supporters, young persons, senior citizens and disabled supporters. Under 8's are those of 8 years of age and under, junior supporters are classed as those of 9 to 16 years of age inclusive as long as they are still in full time compulsory education, young persons are those aged 17 to 22 inclusive, and senior citizens are those of 60 years of age and over. Proof of age or confirmation of status will be requested for all concessionary tickets. Relevant documentation regarding the nature of disability may also be required. The clarification date is 1 August before the commencement of the season. Tickets will need to be purchased for all Under 8's where a seat is required, if the junior is 2 years old or under and does not require their own seat a ticket does not need to be purchased.
19. The Family Enclosure in the West Stand offers reduced priced tickets for the exclusive use of family groups and junior supporters. All adults must be accompanied by a child. Birth certificates and / or passports must be produced for all children on purchasing family season card. Southend United is a family club and has a zero tolerance policy on unsuitable behaviour in this area.
• In the Family Stand there is a maximum ratio of 2 adults to 1 child
• Adult only purchases will not be permitted in this area
20. All children of 13 years of age and under must be accompanied by a responsible adult.
21. The maximum ratio allowable of adult to junior tickets is 1:4.
22. If a supporter is found using a ticket in the incorrect price band to that which she/he is entitled, then the Club reserves the right to either confiscate the ticket until such time as the difference in price has been paid in full or eject the supporter.
23. The Club’s ticketing policy with regard to disabled supporters will relate to:-
• Designated viewing areas in the stadium such as wheelchair spaces.
• The need for personal assistance support in order to attend the match.
• The need for the provision of auxiliary aids or services such as access to a match commentary system or the provision, where possible, of special seating for ambulant disabled.
• Supporters with learning difficulties or progressive conditions who require personal assistance support. In both cases supporters will be encouraged to bring with them a personal assistant.
Clearly, where the Club is unsure that a person requesting a concession is disabled, then the Club will be entitled to seek written evidence.
The provision of disabled facilities is like all other seating in the ground in that it is available on a first come first served basis. In this regard, ticket purchases can be made at the ticket office in person, or via the phone.
Disabled supporters are able to buy a ticket at a concessionary rate whilst no charge is made for their personal assistant providing certain criteria is met, this criteria can be found at http://www.southendunited.co.uk/fans/customer-charter/.
24. The Club’s policy for the reduction in prices of restricted view seats is as follows:
• all relevant tickets are stamped “restricted view”
25. The Club’s policy on the return and distribution of unwanted matchday tickets is as follows and at the clubs sole discretion (this clause does not apply to season or half season tickets):
• if the ticket is returned up until 24 hours before the match indicated on the ticket, then a credit / exchange ticket may be given. It is not the Club's policy to offer credits / exchange tickets after this time under any circumstances. Any booking fees paid are non-refundable.
26. Except in accordance with Clause 23 above (which relates to matchday tickets only and not season or half season tickets), tickets are not refundable except under exceptional circumstances and upon written request.
27. No guarantee can be given by the Club that a match will take place at a particular time or on a particular date, especially if any match is selected for a live television transmission. The Club reserves the right to abandon, postpone or reschedule any match without notice.
28. The Club's policy on postponed and abandoned games is as follows:
• On the day of the game if the game is postponed before kick-off then ticket holders in the ground will be entitled to a full refund / credit, less any booking fee, or free admission to the rearranged fixture.
• If the game is abandoned after kick off, but before the whistle goes for the commencement of the second half, the ticket holders in the ground will be entitled to a 50% refund / credit on the face value of their ticket or 50% off the admission cost to the rearranged fixture.
• If the game is abandoned after the whistle has gone for the commencement of the second half of the game then ticket holders in the ground will not be entitled to any concessions in respect of the rearranged fixture.
29. The Club's policy on cancelled games is as follows:
• If the game is cancelled then full details regarding refunds / credits on tickets will be announced to supporters as widely as possible. Refunds / credits need to be claimed by the date advertised. It is not the Club's policy to offer refunds / credits after this time and any booking fees paid are non-refundable.
It is imperative that ticket holders keep possession of their ticket to the original fixture if they wish to claim a refund / credit.
30. Southend United FC excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the ground.
31. Ticket Office hotline telephone number: 08444 770077
32. Southend United is committed to inclusion and anti-discrimination and expects all fans to share this commitment. The use of foul, obscene, abusive and/or racist language and/or gestures, or indecent, racial, homophobic or discriminatory abuse, chanting or harassment will constitute a serious breach of the Terms & Conditions of Entry and is strictly forbidden. This also includes the possession or display of a banner or flag that bears material or slogans that are offensive, obscene, abusive or racist. Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of the above to cancel or withdraw any ticket issued. In the event of such cancellation or withdrawal no refund will be paid.
33. All supporters attending a match at Roots Hall agree to accept and abide by the Fans Code of Conduct.
Southend United FC reserves the right to amend these terms and conditions at any time, and use of the tickets indicates your acceptance of such a change.